HOW DO I MAKE A PURCHASE?
Shopping at PARLOR is easy:
Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page.
Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
I’VE FORGOTTEN MY PASSWORD — WHAT SHOULD I DO?
To re-set your password, follow the ‘LOST PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
WHAT PAYMENT METHODS DOES PARLOR ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
You can pay using your card. All payments are processed through a secure checkout system provided by NETOPIA.
First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.
IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
All your purchases are insured against theft and accidental damage whilst in transit from PARLOR to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.
DOES PARLOR SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
BE REFUNDED THE FULL VALUE OF MY ORDER?
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.